Tel: 07528 885187
FAQs

Our FAQs below will help to answer some of the most common questions that we get asked.

Q: How do I pay for my journey with Crofton Chauffeur Services?

A: We accept payment by BACS or PayPal in advance or cash or cheque on the day. Please indicate at the time of booking how you would like to pay. We will be more than happy to receive payment prior to your journey.

Q: Where do I meet my chauffeur?

A: Whatever your method of travel, your chauffeur will be waiting for you in the arrivals hall or at the docks with a Crofton Chauffeur Services board with your surname on. If you have provided your mobile number, your chauffeur will text you to let you know where he/she is.

We continually monitor your flight, cruise or EuroStar arrival time, utilising the latest software to ensure that even if you arrive late or early, we will be there waiting for you.

As part of our executive airport or cruise ship transfer service, we provide a full meet, greet and assist service.

Q: Who do I contact if I have a problem?

We always provide clients with an emergency contact telephone number. No matter what time of day you are travelling, someone will be available to assist you with your enquiry if you have a problem.

Q: Does Crofton Chauffeur Services operate a fixed price policy?

A: We GUARANTEE that the price quoted is the price you pay. Car parking is included in the quoted return fare.

Q: Which airports & ports do you collect from?

A: We collect from:

We also collect from any rail station or cruise ship / ferry port including Southampton port, Portsmouth ferry port, Dover port or Harwich port.

Q: Which towns in the Fareham area do you collect from and drop off?

A: We predominantly serve Fareham and Gosport and all surrounding towns and villages including Portsmouth, Southampton, Havant, Winchester, Wickham, Locks Heath. Stubbington, Alverstoke and Hill Head.

Q: Will my driver be smartly dressed?

Your driver will be wearing a suit, shirt and tie, and will handle your luggage throughout your journey with us.

Please contact us if you have any further questions that we haven’t answered in our FAQs.

We value our customers transfer experience so much we do everything possible to ensure that we live up to our proud reputation. If we can improve on our service, please tell us and we will do our best to make it happen as quickly as possible.

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